From then on, I was on a consumer rights warpath. Every time I saw something I wasn't happy with, I'd write a letter, and get a response and a cheque/vouchers in return. (I wasn't one of those precocious over-mature kids at ALL). Before you think that this is the answer to your recessionary dreams, let me just tell you, times have changed. You're lucky to get a reply now, never mind an apology.
Still, sometimes I still write a letter of complaint or send questions to companies if something bugs me, sure isn't that why they have Customer Service Departments? I can tell you, for instance, that the purpose of the little "1 heartbeat" heart on every HB ice-cream/pop/lolly wrapper can't be collected to redeem anything at the moment, but that they are considering a promotion in the future. See? Aren't you happier for knowing that?
Nothing has prompted me to send an enquiry (yeah, I like that word SO much better than complaint) in a long time, but THIS - this wrecks my head:
The commercial isn't online yet, not that I want to subject more of you to it, but for those of you who are now completely lost, this is in relation to the latest Domestos advert. At the very end of the ad, one of the creepy little cartoony slimeball characters says in a generic foreign accent "Domestos - stops germs from schticking." SCHTICKING? What the hell?! As a proud turf-rearing culchie, I'm well used to the tendencies of us countryfolk to add the letter 'h' into as many words as possible (as in "watHer", "crisHps", etc), but I can't fathom why it's being used here. It annoys me every single time I see it, and I'm going to buy Parozone in rebellion. Schtick that in yer pipe, Unilever.
Speaking of Parozone, here's their lovely not-at-all-Atomic-Bomb-like representation of how far toilet germs travel: